CR
Candice R
1 reviews | Active since May 2014
05 Jan 2016, 16:19
Dont waste your time calling there
Dont ever waste your time calling this branch, I call reception answers puts the call though to the paint department and without saying a word 3 times in a row the call was just hung up on... so sad that that is what believe customer service is about :( not to worry there is another paint supplier up the road that I can use instead
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Replies (1)
Builders Warehouse's replyOfficial
05 Jan 2016, 16:48Hello Cribeiro,
Thank you for your feedback.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated your complaint to store management and we'll be in contact soon to resolve this.
Thanks for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent
Thank you for your feedback.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated your complaint to store management and we'll be in contact soon to resolve this.
Thanks for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent
Builders Warehouse's reply05 Jan 2016, 16:48
Official
Hello Cribeiro,
Thank you for your feedback.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated your complaint to store management and we'll be in contact soon to resolve this.
Thanks for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent
Thank you for your feedback.
This isn't the type of customer service we want you or any of our customer's to experience.
I've escalated your complaint to store management and we'll be in contact soon to resolve this.
Thanks for taking the time to contact us.
Kind Regards,
Tristan Kelly
Builders Customer Contact Centre Agent