EM
Eugene M
1 reviews | Active since Mar 2015
19 Jun 2020, 16:00
Don't use online ordering
I placed an online order on 11/06, it was scheduled for delivery on 15/06 but never arrived. I sent emails on 16/06 and 17/06 (still unanswered), tried calling (sat in the queue for some time, no answer), tried the live chat twice, someone eventually rep**** to the online chat via email 30 minutes later saying she would follow up with dispatch. No feedback since, mailed again today (19/06) no response. Swak!
Helpful (0)
Replies (6)0
Replies (6)
Builders Warehouse's replyOfficial
19 Jun 2020, 16:20Hi Eugene
I'm sorry that you've not received any feedback about your order. Can you please private message us your order number and I will follow up on this for you?
Kind Regards
Kurt
I'm sorry that you've not received any feedback about your order. Can you please private message us your order number and I will follow up on this for you?
Kind Regards
Kurt
Best regards,
Builders Warehouse's reply19 Jun 2020, 16:20
Official
Hi Eugene
I'm sorry that you've not received any feedback about your order. Can you please private message us your order number and I will follow up on this for you?
Kind Regards
Kurt
I'm sorry that you've not received any feedback about your order. Can you please private message us your order number and I will follow up on this for you?
Kind Regards
Kurt
Best regards,
EM
Eugene M's updateReviewer Update
19 Jun 2020, 16:24a***
EM
Eugene M's update19 Jun 2020, 16:24
Reviewer Update
a***
Builders Warehouse's replyOfficial
19 Jun 2020, 16:32Hi Eugene
Thank you, I will follow up and revert.
Kind Regards
Kurt
Thank you, I will follow up and revert.
Kind Regards
Kurt
Best regards,
Builders Warehouse's reply19 Jun 2020, 16:32
Official
Hi Eugene
Thank you, I will follow up and revert.
Kind Regards
Kurt
Thank you, I will follow up and revert.
Kind Regards
Kurt
Best regards,
EM
Eugene M's updateReviewer Update
22 Jun 2020, 16:02Still waiting...
EM
Eugene M's update22 Jun 2020, 16:02
Reviewer Update
Still waiting...
EM
Eugene M's updateReviewer Update
23 Jun 2020, 14:57So after being assured by yet another agent yesterday to 'leave it with him' I received no further feedback. Agent number 4 today told me that the branch responsible for delivering to me will be calling me today. I eventually received the call saying that the problem is that they don't have stock of the one item I ordered (the website still states that they have 6 in stock). I will be receiving the same item in a different colour now and delivery is scheduled for tomorrow morning (we shall see).
Issues still remain :
-After a lot of nagging and persistence, I'll be receiving my items 8 days after the scheduled delivery date
-nobody responds to the 1 email address provided for communication with the company
-all numbers redirect to the call centre where phones go unanswered.
-live chat is answered at best 30 minutes after you ask something
-no way to escalate
-no way to contact the branch directly
This company is broken, don't blame the virus.
Issues still remain :
-After a lot of nagging and persistence, I'll be receiving my items 8 days after the scheduled delivery date
-nobody responds to the 1 email address provided for communication with the company
-all numbers redirect to the call centre where phones go unanswered.
-live chat is answered at best 30 minutes after you ask something
-no way to escalate
-no way to contact the branch directly
This company is broken, don't blame the virus.
EM
Eugene M's update23 Jun 2020, 14:57
Reviewer Update
So after being assured by yet another agent yesterday to 'leave it with him' I received no further feedback. Agent number 4 today told me that the branch responsible for delivering to me will be calling me today. I eventually received the call saying that the problem is that they don't have stock of the one item I ordered (the website still states that they have 6 in stock). I will be receiving the same item in a different colour now and delivery is scheduled for tomorrow morning (we shall see).
Issues still remain :
-After a lot of nagging and persistence, I'll be receiving my items 8 days after the scheduled delivery date
-nobody responds to the 1 email address provided for communication with the company
-all numbers redirect to the call centre where phones go unanswered.
-live chat is answered at best 30 minutes after you ask something
-no way to escalate
-no way to contact the branch directly
This company is broken, don't blame the virus.
Issues still remain :
-After a lot of nagging and persistence, I'll be receiving my items 8 days after the scheduled delivery date
-nobody responds to the 1 email address provided for communication with the company
-all numbers redirect to the call centre where phones go unanswered.
-live chat is answered at best 30 minutes after you ask something
-no way to escalate
-no way to contact the branch directly
This company is broken, don't blame the virus.
Builders Warehouse's replyOfficial
23 Jun 2020, 16:04Hi Eugene
Thank you for the above feedback.
I will have all your concerns addressed with the relevant departments. With regards to your delivery I will do a courtesy follow up in the afternoon to make sure that all is well with the order.
Kind Regards
Kurt
Thank you for the above feedback.
I will have all your concerns addressed with the relevant departments. With regards to your delivery I will do a courtesy follow up in the afternoon to make sure that all is well with the order.
Kind Regards
Kurt
Best regards,
Builders Warehouse's reply23 Jun 2020, 16:04
Official
Hi Eugene
Thank you for the above feedback.
I will have all your concerns addressed with the relevant departments. With regards to your delivery I will do a courtesy follow up in the afternoon to make sure that all is well with the order.
Kind Regards
Kurt
Thank you for the above feedback.
I will have all your concerns addressed with the relevant departments. With regards to your delivery I will do a courtesy follow up in the afternoon to make sure that all is well with the order.
Kind Regards
Kurt
Best regards,