TD
Tim D
1 reviews | Active since Oct 2018
04 Nov 2020, 15:37
Don't trust items listed as in stock. Online and delivery system is really bad.
Placed an order based on items listed in stock at nearest store. Got a phone call to say one item not actually in stock, and can they replace with alternative. Said that was fine. A few days later the order arrives, with 3/7 items missing. What is the point of claiming you have things in stock that you don't?
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Replies (2)
Builders Warehouse's replyOfficial
04 Nov 2020, 17:12Hi Tim,
Thank you for sharing your feedback with me. I'm awfully sorry you didn't receive your full order.
Kindly share your contact details and order number on messenger via Facebook or DMs via Twitter and I will look into this and ensure we tackle this head on for you.
Regards,
Athena
Thank you for sharing your feedback with me. I'm awfully sorry you didn't receive your full order.
Kindly share your contact details and order number on messenger via Facebook or DMs via Twitter and I will look into this and ensure we tackle this head on for you.
Regards,
Athena
Builders Warehouse's reply04 Nov 2020, 17:12
Official
Hi Tim,
Thank you for sharing your feedback with me. I'm awfully sorry you didn't receive your full order.
Kindly share your contact details and order number on messenger via Facebook or DMs via Twitter and I will look into this and ensure we tackle this head on for you.
Regards,
Athena
Thank you for sharing your feedback with me. I'm awfully sorry you didn't receive your full order.
Kindly share your contact details and order number on messenger via Facebook or DMs via Twitter and I will look into this and ensure we tackle this head on for you.
Regards,
Athena
TD
Tim D's updateReviewer Update
05 Nov 2020, 11:01Follow up: Refunded. Original problem remains though. Stock management is bad and online shopping experience is bad. Despite paying way too much for delivery, I now still need to go to a store because 3/7 items not delivered. So I paid an exorbitant delivery fee for nothing. Revised score 0/5.
TD
Tim D's update05 Nov 2020, 11:01
Reviewer Update
Follow up: Refunded. Original problem remains though. Stock management is bad and online shopping experience is bad. Despite paying way too much for delivery, I now still need to go to a store because 3/7 items not delivered. So I paid an exorbitant delivery fee for nothing. Revised score 0/5.