Don't Hold Stock of Promotional Items!!

I have been trying to purchase a Megamaster Gas Braai Evolution 500 Pro - Silver for over 3 weeks from Builders Warehouse Sandown Road, Cape Town. This is a promotional item yet this Builders warehouse holds no stock of the product except the dented display model! I have followed up with this store on no less than 7 occasions to find out when these will be delivered and each time I am told "soon"! They can tell me its been ordered but have absolutely no clue when it will arrive, not even an estimate and there is never any management on site to escalate this too! The most recent phone call I've been told they were delivered on 20th June, so having called today to confirm delivery I have now been told they don't know if it has been delivered and MIGHT still be on the container that has arrived. They can't even do a simple check on a the delivery note to see if the product has arrived.

I have never experienced such lack of customer service, nor store management and staffing incompetence in my life! I have provided my phone number 3 different times to 3 different people and no one takes ownership of any service whatsoever and to be perfectly honest I'm just **** to to get me off the phone or out of the store.

Why you would have a promotion of product but hold no stock is beyond me. When this does finally arrive whether in our out of the promotional period I expect to be provided this product at the promotional rate and I certainly do not expect to pay in anyway any delivery or service charges due to the lack of commitment & "service" currently being provided.

Absolutely appalling!!