Don't Buy online - no stock

As I read through previous revives I saw that I am not the only one with this experience. It look to me that it is the norm for Builders rather than the exception.

I bought an item from Builders Warehouse online on 2020-05-07 and paid for it. At the time the website said that there was stock. The delivery was scheduled for 2020-05-26. Nothing happened and I still did not received my delivery.

Now after I have spoken to lots of people working for Builders or who are related to this order I have more concerns about the way Builders are doing business. I think this get to ********* business practice. To me this are the scenarios and it does not work for me:

1) I was sold an item that was in stock and it has been sold to someone else before it got delivered to me. 2) I was sold an item that was not even in stock with the store or supplier at the time. 3) I was sold an item and because of some other reason that Builders don’t want to tell me why this cannot be delivered. 4) As it was a huge special (almost unbelievable) at the time it can be that there is now an issue between Builders and the supplier of the product (Ryobi) around pricing.

So today only after they have my money for 6 weeks and 3 weeks over the delivery date I received the delivery.

I still have to open it and see if everything is working as it should.

Builders online service is just a no go and therefore I will not buy anything from Builders in future.