lS
lusaso S

1 reviews | Active since Jan 2024

16 Jan 2024, 12:50

Don't buy from builders warehouse

My Builders Warehouse online shopping experience was a horrible because first they delivered goods that I did not order. Secondly they try to make it SIM like I had ordered those goods then on their website they had an item for a certain place but then try to sell it to me for a different price luckily I took a screenshot of the of the page before they could change it. They changed it afterwards. Eventually I got the correct goods but they did not want to give me my invoice I as I write this review I haven't received my invoice I have spoken to three different call center agents and none of them are helping.

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Replies (7)
Builders Warehouse
Builders Warehouse's reply16 Jan 2024, 13:15
Official
Hi Lusaso, 

Thank you for bringing this to our attention. 

I am so sorry fro the level of service you have received as well as the inconvenience that was caused to you. 

Please could you send me you order number and I will look into this for you. JF 
lS
lusaso S's update16 Jan 2024, 16:17
Reviewer Update
Order number ***, I spoke to Sharon mafunya
Thabisile Dlamini
Alia Abrahams
Sherif Hendricks (Supervisor)
They just decided to ignore me after sending incorrect invoices.
Builders Warehouse
Builders Warehouse's reply16 Jan 2024, 16:23
Official
Thank you so much I will keep in touch with you. JF 

Builders Warehouse
Builders Warehouse's reply16 Jan 2024, 16:30
Official
The ones that were sent to you via email at 14:00 today by  Thabisile Dlamini. Are those the correct ones? JF 
lS
lusaso S's update16 Jan 2024, 16:49
Reviewer Update
No they're not, the quantity is wrong, it must sa 2, look at my online order and compare it to the invoice for R180. It must be x2
Builders Warehouse
Builders Warehouse's reply16 Jan 2024, 17:56
Official
Hi Lusaso,

Thank you for the feedback. 

I'll follow up for you. 

Regards
BB
Builders Warehouse
Builders Warehouse's reply17 Jan 2024, 08:00
Official
Hi Lusaso, 

The invoices were resent to you by Ayaanah Isaacs. Please let me know if those are the correct ones. JF