Don't believe the website

Website shows where there is stock in the country, you place an order, they take your money and charge for delivery, they say it will be delivered on a particular day, you take time off work to wait for the delivery, it doesn't come. You phone in and they say oo sorry that store has no stock the website is wrong. Then they seem surprised when you ask for your money back. Never again - if you are going to have online booking make it work rather than waste peoples time showing total ******* information