sP
stephan P

1 reviews | Active since Feb 2010

17 May 2017, 14:43

Don't Buy Fired Earth Products at Builders warehouse

<p>I've purchased 7 - 20l Fired Earth paint buckets from builders, first issue was stock availability ... I had to buy 2 from Robindale branch, then 2 from Northriding branch and the others in Gezina Pretoria </p> <p>3 of the buckets paint was perfect (smooth and good coverage) , however the last 3 is chunky and thick paint with half of the coverage (this was after I took it back to get mixed again)</p> <p>Trying to get a hold of Fired earth head office is impossible, getting Builders warehouse to find stock or to contact the supplier (Promac) is impossible, I’m very frustrated about the situation and it seems like they just don’t care, I contacted the Robindale store and one of the staff members is trying to find stock, however I’ve wasted 2 days without painting and the painter ask a daily fee!!!!</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply18 May 2017, 14:55
Official

Good Afternoon Stephan,

Thank you for your feedback.

I'm sorry to hear about your recent experience at our Builders stores. This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Feedback will be provided as soon as I’ve received any.

Regards,

Labeeqah Mallie

Customer Service Agent