RS
Regardt Schönborn
1 reviews | Active since Feb 2018
14 Feb 2018, 13:18
Doesn't follow through on order commitments and promises
2 months of ongoing frustrating communication from customer service level all the way up to management in an effort to get a order processed. Today told that the process they followed in the store has changed and have to start over.
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Replies (2)
Builders Warehouse's replyOfficial
14 Feb 2018, 14:14Hi Regardt
Thank you for bringing this to our attention.
I'm sorry for the service that you have received.
I will be calling you shortly to have this matter resolved.
Kind Regards
Kurt Damons
Builders Warehouse's reply14 Feb 2018, 14:14
Official
Hi Regardt
Thank you for bringing this to our attention.
I'm sorry for the service that you have received.
I will be calling you shortly to have this matter resolved.
Kind Regards
Kurt Damons
RS
Regardt Schönborn's updateReviewer Update
09 Mar 2018, 12:01Kurt ,
You said you would call me 'shortly' over 3 weeks ago but I still haven't heard from you apart from the promise that you would follow up. This unfortunately just reinforces the lack of follow-through that I outlined in my original review.
RS
Regardt Schönborn's update09 Mar 2018, 12:01
Reviewer Update
Kurt ,
You said you would call me 'shortly' over 3 weeks ago but I still haven't heard from you apart from the promise that you would follow up. This unfortunately just reinforces the lack of follow-through that I outlined in my original review.