Doesn't deliver online orders

Placed order on 18 September for delivery on 23 September. Phoned on 25 September to enquire and was told they can't reach the store but will get back to me. Phoned on 29 September and was promised delivery on the day. Yet it's 18:35 now with no delivery. Either deliver or give my money back that I can buy from another supplier. This is the last time I try to buy anything from builders warehouse.