Do yourself a favour and support another branch

Gezina branch- what an awful experience. I bought a tower fan from this store on 24 January 2025. This product has a 12 month warranty. For some odd reason the fan is not working anymore. Today I wanted to return/exchange the product at Gezina where I bought it. First we were rudely welcomed to the store. At the returns department the lady on duty was not very friendly or eager to assist me. I lost the till slip, but I have a till slip of something else I bought but it was 2 different transactions. I swiped my builders card at the time of purchase and only got one invoice. She said she will speak to her manager. She came back after what felt like forever mumbled something about the manager and started to help other customers. I asked her if she managed to get hold of the manager. She did not give me a straight answer and assisted another customer and dissappeared without a word. She really wasn't going to even try to assist me. To avoid a scene I decided that I will rather leave the store. Her attitude towards clients and her work was concerning. Seems like customer care/ service and happy clients are not a priority at this branch.