DS
DD S

1 reviews | Active since Oct 2015

20 Nov 2015, 12:03

DO NOT PURCHASE FROM BUILDERS AT RIVERHORSE VALLEY

THE AMOUNT OF PROBLEMS I HAVE SUFFERED WITH BUILDERS LOCATED AT BUILDERS IN RIVERHORSE VALEY IS UTTERLY DISGUSTING. AN *********** DELUX REP SOLD ME THE WRONG PAINT, WHICH LEAD TO ME WASTING R2300, ITS BEEN ALMOST 1 MONTH AND I STILL HAVE NOT GOT MY REIMBUR*****T BACK. THE STAFF LOCATED AT RIVERHORSE VALLEY ESPECIALLY THE MANAGEMENT, DO NOT CARE ABOUT CUSTOMER SERVICE, AND WILL LIE BY ANY MEANS TO PROVE THEMSELVES RIGHT. I WAS ENCOUNTERED BY SUTHESH THE SALES MANAGER WHO CAME TO MY HOUSE WITH THE ATTENTION TO ASSIST ME, ALL HE DID WAS TAKE PICTURES AND THEN SENT AN EMAIL STATING THAT I CANNOT GET REIMBURSED WITH INVALID REASONS, AND LIES. WHO EVER READS THIS DONT EVER SHOP AT THIS STORE, WHEN A PROBLEM OCCCURS BE ASSURED MANAGEMENT WILL TRY BY ANYMEANS IE LIE, BE *********, SO TO SAVE THEMSELVES MONEY AND ***** FROM THE CUSTOMER.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply01 Dec 2015, 11:33
Official
Hello Del109,

Thank you for your feedback.

I'm sorry for the service you received in store and for the inconvenience caused by this. This isn't the type of customer service we want you or any of our customer's to experience.

It's always good to receive a compliment of this nature. I can assure you Imran will get the recognition he deserves.

Thanks again for the great compliment and for taking the time to contact us.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent