DO NOT ORDER ONLINE IN DECEMBER UNLESS YOU WANT IT THE NEXT YEAR

I placed and paid for an online order Order Number: *** on 2022/12/17 11:21:00> The order reflected as "In Progress" on the 20th with a delivery date of 12 January 2023. I called the call center that e-mailed the Team Leader in the online order area. Failing to get any feedback. I phoned again on the 22nd. The call center agent then phoned the manager of the area. SPoke eventually to a team leader with. The excuse now is that no stock is available. An entry level online system should firstly monitor stock availability when a customer query the stock and not use a *********** system whereby unavailable stock is presented online and funds are gladly received for something that is not available - this is simple terms is the *****.

The issue is simple There was no indication that the order will be fullfilled after 3 weeks. Why order Xmas lights to receive it after Xmas without any warning before the order is made and paid for. Failing to keep get back to me is an indication of the lack of commitment from Builders to address my issue. I now will have to wait for them to eventually refund me hopefully before year end.

Yes it is another provider using their website but they need to use SLA's etc to control survice deliver. My advice to South Africa is NOT to order from Builders