WL
Warwick L

1 reviews | Active since Nov 2012

27 Nov 2024, 12:41

DO NOT ORDER ONLINE FROM BUILDERS ONLINE: THEY ARE USELESS.

This is the second consecutive time that Builders has completely messed up my online order. : Nov 13, 2024, 4:57 PM Builders: Thank you for shopping at Builders : Hi W... , Your online order has been confirmed. Order Number: *** We are working on your order and will keep you posted on delivery. I ordered Bosch 18 V Battery and Battery Charger Product id: *** and received a Bosch vaccum cleaner for glass windows.. Completely the wrong product. I then phoned 'Asanda" on the toll free help line who promised me1. that she would phone me back same day with collection instructions to return the incorrect delivery, and 2. that she would email me the service ticket number with her full name and contact details , 3. that she would keep my updated. i I did not receive any of 1-3. I desparately need my Bosch rechargable batteries for my Bosch garden trimmers... DO NOT ORDER FROM BUILDERS ONLINE: THEY ARE USELESS.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply27 Nov 2024, 12:48
Official
Hi Warwick,

Thank you for getting in touch with us. 

I am so sorry for the inconvenience  caused to you with receiving the wrong item.  Our team is working on rectifying this for you. 

We will be in touch with you should we have any further information. JF