Distasteful service

The Kroonstad depot is very unprofessional. I ordered G5 on a Thursday and was told it would be delivered on a Monday. Monday the G5 did not arrive,I called back on Tuesday around 15h30 only for my phonecall to be transferred from one person to 3 more people who coul ALL not locate my order and tell me why it was not delivered . I was told Id be called back ,the people left without calling back,when I called back I was told that the delivery guys had knocked off at 5 right after I waited for a call back from 16h00 . The rudeness and unhelpfulness I received was appaling . Really distasteful.