pN
phumziler N

1 reviews | Active since Mar 2013

27 Dec 2025, 19:28

Dissapointed service

I went to Builders Warehouse North Riding knowing exactly what ****roach repellent I wanted and even had a photo of it. I was told it was out of stock, and a staff member named Kevin strongly recommended an alternative ****roach paste, assuring me it “works perfectly” and that the ****roaches would die quickly, as I have visitors coming soon.

I trusted his advice and bought the product for R155. After cleaning and using it exactly as instructed, it has done absolutely nothing. ****roaches are literally crawling over it with no effect at all. There’s no smell, no reaction, nothing.

I feel misled and frustrated. The product is ineffective, overpriced for the amount, and should never have been recommended so confidently. Very disappointing experience.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply28 Dec 2025, 08:29
Official
Hi Phumziler,

Thank you for contacting us.

I'm sorry for the experience you've had and for the service you've received.

Feedback like this helps us constantly improve our customer experiences by knowing what we can work on. 

I'll escalate this matter for you.

Regards,
BB