tD
thandeka D

1 reviews | Active since Aug 2012

27 Mar 2016, 09:02

dissapointed

On January I opened a Builders Wear house account, as a home owner thus was the best decision I ever made because the store has everything a home owner needs in one roof.<br> <br> Due the size of the stores they are mostly situated out of malls and easy accessible. I realised I'll have problems paying my account on time. I constantly calmed the head office and made arrangements to pay my account which I did. I then settled my account for debit order deduction because I didn't want to have any minus on my credit status. <br> <br> To my surprise yesterday my phone contract was declined by Mtn because Massbuild and RCS have listed me as high risk claiming my account was in areas for 1 month. How can this be? <br> <br> I'm here to express my anger and disappointed to Massbuild and RCS especially RCS.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply27 Mar 2016, 10:06
Official
Hello pumpkinstk,

Thank you for the feedback.

I'm sorry for the inconvenience and frustration caused with regards to your RCS account. I can assure you that this is not the type of service and experience we would want for you as our customer.

I have brought this matter to the relevant parties attention to ensure that it gets looked into and resolved.

Once I receive feedback I will be informing you.

Regards,
Nicolette Duze
Call Centre Customer Service Agent

Best regards,