1 reviews | Active since Aug 2012
dissapointed
On January I opened a Builders Wear house account, as a home owner thus was the best decision I ever made because the store has everything a home owner needs in one roof.<br> <br> Due the size of the stores they are mostly situated out of malls and easy accessible. I realised I'll have problems paying my account on time. I constantly calmed the head office and made arrangements to pay my account which I did. I then settled my account for debit order deduction because I didn't want to have any minus on my credit status. <br> <br> To my surprise yesterday my phone contract was declined by Mtn because Massbuild and RCS have listed me as high risk claiming my account was in areas for 1 month. How can this be? <br> <br> I'm here to express my anger and disappointed to Massbuild and RCS especially RCS.
Thank you for the feedback.
I'm sorry for the inconvenience and frustration caused with regards to your RCS account. I can assure you that this is not the type of service and experience we would want for you as our customer.
I have brought this matter to the relevant parties attention to ensure that it gets looked into and resolved.
Once I receive feedback I will be informing you.
Regards,
Nicolette Duze
Call Centre Customer Service Agent
Best regards,
Thank you for the feedback.
I'm sorry for the inconvenience and frustration caused with regards to your RCS account. I can assure you that this is not the type of service and experience we would want for you as our customer.
I have brought this matter to the relevant parties attention to ensure that it gets looked into and resolved.
Once I receive feedback I will be informing you.
Regards,
Nicolette Duze
Call Centre Customer Service Agent
Best regards,
