dispatch messed up my order

I placed an order online at the paarl branch.

I contacted their dispatch directly during the week who explained to me that because I live far away (I ordered from that branch because the site indicated they had stock), they can only deliver on Saturday.

The person I spoke to also confirmed that the stock had been assigned to my order.

When I phoned today (Saturday), the person at dispatch said my order is not on the delivery schedule. The person I was speaking to during the week is off on weekends. This meant I wasted half my saturday waiting for nothing

Additionally I phoned your national call center in the hopes they could assist me in resolving this... all i really need is another delivery date next week and a time. They said they will phone me back after looking into it, I am yet to hear anything back.

So far I basically get the impression that your staff are intentionally messing customers around.

I am happy to privately send you my order number and the name of the person I was speaking to during the week. If we can resolve this and I can get my order sometime next week I will gladly change my review.