Dis****ional RYOBI Generator

Hello Peter

My name is Happiness Mulungo, on the 3rd of October 2021 I bought a Ryobi Generator at Builders store (Southgate Value Market). Unfortunately the product has not performed, we had noticed a factory fault after 3 days of purchase- it had a petrol leak.

The product was returned to the store on the 9th of October 2021. I was told it will be picked up on Monday(11 October) by the Ryobi maintenance people and should be taking 7-14 days for repairs. I have been calling them and they have promised to give me feedback. On Tuesday (9th November) when I called they said it was dispatched from Ryobi and should be at the store by Thursday or Friday (11 or 12 November). I tried to reach out to them Friday (12 November 2021), the query status is different -the generator is still under assessment. Today is Tuesday 16 November still no feedback from them.

I have already been inconvenienced enough as it is, we are currently experiencing load shedding and this is one of the reasons I had to purchase the product.

I look forward to hearing from you, please intervene.

Thanks Happiness M.