JD
Johan D

1 reviews | Active since Jul 2012

21 Nov 2015, 16:28

Disinterested in helping.

We bought a Jimmy toilet Flusher from Northriding and we stay in the Bergbron area. It broke. Supposed to have a ten year guarantee. So we went to the Bergbron Builders to fix or show us how it works. To our dismay they send us back to Northriding. Wow. Thank you for taking thousands of our hard earned money every month so our Homes can look all Builders warehouse and express. From now on we will drive an extra few kilometres to shop at Northriding. We know it was closing time and we are sorry for letting the toilet Flusher brake just before closing time but you know what don't worry about us not be able to use our toilet in our house tonight.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply23 Nov 2015, 17:06
Official
Hello Johan69,

Thank you for informing us.

I'm sorry to hear about the bad service that you've received from one of our branches as this is not the type of service that we pride ourselves on.

I've escalated the matter to the relevant department and they will be in contact with you to have the issue resolved as swiftly as possible.

Kind Regards,

Aarief Samsodien
Builders Customer Service Agent

Best regards,