Dishonest. New products were already used.

<p>Bought a brand new DREMEL 4200 at BW riverhorse - box was sealed with plastic straps.</p> <p>When opened up box at home, found sealed plastic parts bag inside already torn open. and while all the parts seemed to be there. The dremel tool didnt have the standard fitting on the shaft.</p> <p>Some kind of attachment cap had been forced onto the shaft and I couldnt remove it, and therefore couldn't use tool. </p> <p>Put everything back in box and returned to store next day. The lady at returns was friendly and helpful and called someone in from the store to check my complaint. He agreed that someone instore had probably tried to use the dremel and couldn't get the cap off so put it all back in the box without telling anyone..</p> <p>Anyway they had no more stock of that model apologised and gave me a credit slip for what I had paid.</p> <p>I then went up the the Builders Express at Umhlanga to see if they had a model 4200 but they only had several model 4000 so I decided to take one of those.</p> <p>However, being a bit more wary this time, I checked all the boxes. Found all of them had already been opened in store. Anyway I really wanted the tool so I took one of the opened boxes - I did check inside and all seemed to be correct there and the tool had the correct shaft attachment this time.</p> <p>When I paid for it with the credit note I told the cashier what had happened to be before and I hoped I was OK this time.</p> <p>Only next day at home when I did a detailed check of the bos of attachments did I discove that I got "burned" again. There were supposed to be 45 attachments and I had 42 of the correct ones 3 extra ones not listed as enclosed and 2 used ones (polishing tips).</p> <p>So I've had enough, I'll keep what I have. I'm not going back again (actually ever...) </p> <p>If I were a DREMEL rep, I would audit my products in all BW and BE outlets..</p>