1 reviews | Active since Jun 2017
Dishonest Management and staff
<p>Went to store to purchase a light, one price ont shelf, and different price at till. Cashier removed price from shelf and called manager, whilst busy with manager, cashier replaced price on shelf with correct price. When we got to shelf with the manager, he accused me of lying about price. Most dishonest staff at Secunda branch I have ever met. Pathetic customer service. </p>
Hi Bernadine,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
Hi Bernadine,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel