NV
Nicolien V

1 reviews | Active since Aug 2012

04 Apr 2024, 09:16

Dishonest do not deal with them

I placed an order with Builders warehouse newmarket on 30/03/2024 i was promised delivery for wednesday 03/04/2024 due to the difficulties of it being easter weekend. We phoned in the morning to follow up on our delivery and was told they are done and just waiting for the truck to return. At 16:30 still no delivery and no communication i phone back again and speak to Maki, i am told the truck is still stuck somewhere and they cant deliver but will deliver the next morning between 8-9am on 04/04/2024. Today i phone again as 9am comes and goes and still no delivery, just to be told they are only finalizing the work on the goods now and will deliver when the truck comes back. Same lies again. I would not recommend anyone to deal with them as they are not honest and will feed you lies.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply04 Apr 2024, 09:28
Official
Hi Nicolien,

Thank you for bringing this to my attention.

I'm sorry for the experience you've had and the service you received regarding your order.

I will have this matter escalated for you and I will keep you updated.

Kind Regards
SM.