LG
Lizette G
1 reviews | Active since Dec 2018
19 Sept 2024, 14:02
Disgusting treatment.
This is my daily reminder to Builders that I have still not received my nearly R 23000 refund. Now that you have apparently processed the credit after nearly two weeks , I have to wait between 7 and 14 working days before it reflects in my account. What bank do you use that it takes that long ? I had to borrow funds because my original order was placed and PAID for on the 27 of August, You could not deliver and that is why I requested a refund. Today is the 19 of September and I am still waiting. Treating customers like this will be your downfall....
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
19 Sept 2024, 15:38Hi Lizette,
Apologies for the delay.
This matter has been escalated for you and the complaints department will contact you.
Kind Regards
SM.
Apologies for the delay.
This matter has been escalated for you and the complaints department will contact you.
Kind Regards
SM.
Builders Warehouse's reply19 Sept 2024, 15:38
Official
Hi Lizette,
Apologies for the delay.
This matter has been escalated for you and the complaints department will contact you.
Kind Regards
SM.
Apologies for the delay.
This matter has been escalated for you and the complaints department will contact you.
Kind Regards
SM.
LG
Lizette G's updateReviewer Update
20 Sept 2024, 11:17Just a reminder that I still have not received my funds. I did receive a call from the complaints department, with just more empty promises. I don`t want it escalated, I don`t want more empty promises , all I want is my money.
LG
Lizette G's update20 Sept 2024, 11:17
Reviewer Update
Just a reminder that I still have not received my funds. I did receive a call from the complaints department, with just more empty promises. I don`t want it escalated, I don`t want more empty promises , all I want is my money.
Builders Warehouse's replyOfficial
20 Sept 2024, 16:09Hi Lizette,
Apologies for the delay.
This matter has been escalated and I can confirm that the refund has been processed.
Kind Regards
SM.
Apologies for the delay.
This matter has been escalated and I can confirm that the refund has been processed.
Kind Regards
SM.
Builders Warehouse's reply20 Sept 2024, 16:09
Official
Hi Lizette,
Apologies for the delay.
This matter has been escalated and I can confirm that the refund has been processed.
Kind Regards
SM.
Apologies for the delay.
This matter has been escalated and I can confirm that the refund has been processed.
Kind Regards
SM.