Disgusting service

Where do I start with this pathetic service I have received at builders KEMPTON PARK

Trusting herewith my email finds you well, and that the same will be sent to the correct department for handling of this matter. I would like to express my utter disgust in the service received from Builders Warehouse Kempton Park on Sunday. I took in a cutting list to obtain pricing on same, and was assisted by sales person named Thomas whom I sat with and went through the whole cutting list one by one. He completed and gave me a quote to the amount of R5019.80 Firstly, I would like to bring under your attention, that when dealing with this sales person, he was very laid back in assisting me, had very un tasteful client relations, as well as came forward rude, abrupt and had a very bad attitude. I then decided to obtain a pricing from another company, and it was brought to my attention that this sales person did not include a few things into original quote handed to me on Sunday. I returned to the store on Monday afternoon, and was assisted by another sales person with the name of Tshillila and he handed me a quotation to the amount of R6205.20 for exactly the same cutting list provided to first sales person. With the two different quotations at hand, it results in firstly price difference of R1230.40 which affected the budget I planned. Wasting my time to return, and time is money. Frans insured everything will be sorted and correct. My question is why must I double check pricing from Builders if this is what they specialize in? I would like to have feedback soonest as this is very frustrating as well as draining as this was not a very pleasant experience.

( after logging this they reduced the amount to R4888 I went and paid Tuesday. I gave them the leeway to have it ready this morning 16/11/2019 I went to collect my boards THE WHOLE CUTTING LIST IS WRONG THANK GOODNESS I CHECKED.

I don’t know WHAT MORE TO DO TO GET THIS SORTED. Zonto the manager collected my cutting list and assured everything will be recut and delivered( thank goodness she has pride in her job as well as Robert. ) I now have to cancel my contractors for today as well as Wednesday that passed costing me a additional R1500.

Builders WILL REFUND ME MY WHOLE AMOUNT I PAID FOR THE BOARDS FOR THIS UTTER DISGUSTING SERVICE.

I spend more on phone calls and petrol then anything else.

I HOPE TO GET FEEDBACK SOONEST.

Zandri Naude ***