Disgusting Manager Abuse
<p>I cannot believe the terrible service and unprofessional behaviour of a supposed "manager" Thomas Monareng towards me. I came to ask whether the wood we had ordered to be cut and I had paid for was ready after over an hour of waiting. Instead of advising me politely he began shouting and berating me and embarrassing me in front of other customers and staff members. Thank you Fazel for assisting after the fact but that type of service is unacceptable.</p>
Hi Ryan,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Best regards,
Hi Ryan,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Best regards,
Such a vapid and mechanical response. Thanks for taking my complaint seriously. I will be sure to make use of your competitors from now on and make sure that everyone I know does too. I will make sure that I continue to let people know how badly you treat clients.
Such a vapid and mechanical response. Thanks for taking my complaint seriously. I will be sure to make use of your competitors from now on and make sure that everyone I know does too. I will make sure that I continue to let people know how badly you treat clients.