MA
MARIUS A
1 reviews | Active since Aug 2012
14 Apr 2026, 14:43
Disgusting experience. Hate this shop now
I ordered a plasma unit online for delivery. about a week or more after the promised delivery date i enquired and after another few days was told that the supplier was out of stock and advise i could rather have a credit or refund where i must go and collect my cash instore. Don't know why i agreed, but i went to the Edenvale branch on the following Saturday and requested my refund, only to be told that it cannot be done as it was a "direct order" It has to be refunded by the online department.
Helpful (0)
Replies (8)0
Replies (8)
Builders Warehouse's replyOfficial
14 Apr 2026, 14:54Hi Maruis,
Thank you for bringing this to our attention.
I'm sorry for the service you've received and that you haven't received your refund.
We will look into this matter for you and will be in touch with feedback.
Regards,
JF
Thank you for bringing this to our attention.
I'm sorry for the service you've received and that you haven't received your refund.
We will look into this matter for you and will be in touch with feedback.
Regards,
JF
Best regards,
Builders Warehouse's reply14 Apr 2026, 14:54
Official
Hi Maruis,
Thank you for bringing this to our attention.
I'm sorry for the service you've received and that you haven't received your refund.
We will look into this matter for you and will be in touch with feedback.
Regards,
JF
Thank you for bringing this to our attention.
I'm sorry for the service you've received and that you haven't received your refund.
We will look into this matter for you and will be in touch with feedback.
Regards,
JF
Best regards,
Builders Warehouse's replyOfficial
15 Apr 2026, 09:54Hi Maruis,
The issue has been fixed, and the funds is on your Builders profile.
You can now go to the store and collect the funds.
I apologize for the delay and the inconvenience caused to you.
Should you need any further help, feel free to message me. JF
The issue has been fixed, and the funds is on your Builders profile.
You can now go to the store and collect the funds.
I apologize for the delay and the inconvenience caused to you.
Should you need any further help, feel free to message me. JF
Best regards,
Builders Warehouse's reply15 Apr 2026, 09:54
Official
Hi Maruis,
The issue has been fixed, and the funds is on your Builders profile.
You can now go to the store and collect the funds.
I apologize for the delay and the inconvenience caused to you.
Should you need any further help, feel free to message me. JF
The issue has been fixed, and the funds is on your Builders profile.
You can now go to the store and collect the funds.
I apologize for the delay and the inconvenience caused to you.
Should you need any further help, feel free to message me. JF
Best regards,
MA
MARIUS A's updateReviewer Update
15 Apr 2026, 13:11Are you kidding me. This looks like a *****ulent scheme. I literally just yesterday received an email stating that my refund will be processed back to my method of payment. Which is my debit card. Your apologies sound as **** as i am sure it is.I do not want a builders profile. I just want my money back in my account. Now i must repeatedly drive to your stores, wasting my precious diesel, only to be told that there is a problem. No. Give me back my money how i paid it. Immediately. I had a look at the Hello Peter profile just now and there is a myriad similar complaints very recently. Last one is today in fact. I can imagine how nice it is to have all the funds from these "cancelled orders" chilling in the builders bank accounts. This needs an investigation.
MA
MARIUS A's update15 Apr 2026, 13:11
Reviewer Update
Are you kidding me. This looks like a *****ulent scheme. I literally just yesterday received an email stating that my refund will be processed back to my method of payment. Which is my debit card. Your apologies sound as **** as i am sure it is.I do not want a builders profile. I just want my money back in my account. Now i must repeatedly drive to your stores, wasting my precious diesel, only to be told that there is a problem. No. Give me back my money how i paid it. Immediately. I had a look at the Hello Peter profile just now and there is a myriad similar complaints very recently. Last one is today in fact. I can imagine how nice it is to have all the funds from these "cancelled orders" chilling in the builders bank accounts. This needs an investigation.
Builders Warehouse's replyOfficial
15 Apr 2026, 14:13Hi Maruis,
I understand your frustration regarding this matter.
I will be sending you an email to which you will need to send your banking details so we can send the funds to you, as our website does not save banking details.
Kindly note that the funds will reflect in your account within 7 to 14 working days. JF
I understand your frustration regarding this matter.
I will be sending you an email to which you will need to send your banking details so we can send the funds to you, as our website does not save banking details.
Kindly note that the funds will reflect in your account within 7 to 14 working days. JF
Best regards,
Builders Warehouse's reply15 Apr 2026, 14:13
Official
Hi Maruis,
I understand your frustration regarding this matter.
I will be sending you an email to which you will need to send your banking details so we can send the funds to you, as our website does not save banking details.
Kindly note that the funds will reflect in your account within 7 to 14 working days. JF
I understand your frustration regarding this matter.
I will be sending you an email to which you will need to send your banking details so we can send the funds to you, as our website does not save banking details.
Kindly note that the funds will reflect in your account within 7 to 14 working days. JF
Best regards,
MA
MARIUS A's updateReviewer Update
15 Apr 2026, 14:21I shall anxiously await
MA
MARIUS A's update15 Apr 2026, 14:21
Reviewer Update
I shall anxiously await
Builders Warehouse's replyOfficial
15 Apr 2026, 16:49I have sent the email to you. JF
Best regards,
Builders Warehouse's reply15 Apr 2026, 16:49
Official
I have sent the email to you. JF
Best regards,
MA
MARIUS A's updateReviewer Update
15 Apr 2026, 19:38Banking details sent
MA
MARIUS A's update15 Apr 2026, 19:38
Reviewer Update
Banking details sent
Builders Warehouse's replyOfficial
16 Apr 2026, 10:28Hi Maruis,
I have received the email.
The refund form needs to be filled out by you, and your banking details sent to us in PDF form.
If you do not want to do that, you can go to the store to get the funds, as I can guarantee you that the funds are on your builder's profile. JF
I have received the email.
The refund form needs to be filled out by you, and your banking details sent to us in PDF form.
If you do not want to do that, you can go to the store to get the funds, as I can guarantee you that the funds are on your builder's profile. JF
Best regards,
Builders Warehouse's reply16 Apr 2026, 10:28
Official
Hi Maruis,
I have received the email.
The refund form needs to be filled out by you, and your banking details sent to us in PDF form.
If you do not want to do that, you can go to the store to get the funds, as I can guarantee you that the funds are on your builder's profile. JF
I have received the email.
The refund form needs to be filled out by you, and your banking details sent to us in PDF form.
If you do not want to do that, you can go to the store to get the funds, as I can guarantee you that the funds are on your builder's profile. JF
Best regards,