LK
Leighdre K
1 reviews | Active since Jan 2013
28 Mar 2016, 11:25
Disgusting customer service
I am disgusted in the service received at builders warehouse. I simply came in to get some glass but have been waiting for 20 minutes while some employee is taking his tea. I have been in retail for many years but if you need to take tea and have customers waiting for you take your damn tea later. This service and when asked other employees say well he is on tee. Wth is that.
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Builders Warehouse's replyOfficial
28 Mar 2016, 12:05Hello Leighdre,
Good morning Leighdre
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Cape Gate). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Regards,
Bronwynne Nel
Builders Customer Contact Centre Agent
Good morning Leighdre
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Cape Gate). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Regards,
Bronwynne Nel
Builders Customer Contact Centre Agent
Builders Warehouse's reply28 Mar 2016, 12:05
Official
Hello Leighdre,
Good morning Leighdre
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Cape Gate). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Regards,
Bronwynne Nel
Builders Customer Contact Centre Agent
Good morning Leighdre
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Cape Gate). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Regards,
Bronwynne Nel
Builders Customer Contact Centre Agent