OM
Ore M

1 reviews | Active since Jul 2015

25 May 2020, 19:53

Disgusting attitude and service from Builders Warehouse Woodlands - Ronald

The attitude of one of the managers, Ronald Monyagae, at one the Woodlands Builders Warehouse is absoluteky dispicable. We went to the Woodlands store to purchase the Alva Gas heater which I saw at the Montana store for R800. Seemingly, Woodlands was not selling the heater as the same price as Montana. When we queried the price difference with Lefa (the gentleman who was assisting us), he advised that we go to the managers counter to receive some clarity on the pricing. Ronald, disgustingly responded by saying that the pricing is higher in the Woodlands store than the Montana store and just stormed off. I was absolutely horrified that Builder's Warehouse would appoint individuals with his attitude and absolute disregard of basic manners. He left a very pukey taste in my mouth.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply26 May 2020, 08:22
Official
Hi Orediretse, 
 
Thank you for sharing your experience with me. I'm sorry you were treated this way in our store. 
 
This should never have happened to you and needs to be addressed to ensure this never happens again and that we improve and better the experience for you. I've made our complaints team aware of your experience, Kindly note that my colleague will be in touch with you regarding the way forward.
 
Please feel free to give us a shout if you need anything else.
 
Thanks for sharing your concerns with us, we look forward to resolving this promptly for you.

Regards,

Athena