Disgusting and unacceptable service

What a frustrating and enfuriating encounter, I ordered paint online, made the payment via eft and there it stuck. Despite the fact that the money has gone off my account, and I emailed them the proof of payment, now 4 days later still no feedback. All I get is it has been escalated to their accounts dept. I keep calling and get the same run around, they cannot transfer my call to a manager, they can't tell me what the problem is, only they are escalating. For such a big organisation how can they only have one number and no other means to escalate. Where does this leave me, do I need to open a case of theft at SAPS ???? Builders Warehouse, you owe me money or my purchases!!!! In the meaintime I have a team of painters waiting.........