Disgusting After Sales Service

<p>I am from Builders Wonderpark today for the third time and to my utter disgust and painful experience. I guess customer satisfaction is not a priority as I left after being told to come back tomorrow again for the third time.</p> <p>1. On the 20/09/2016 I took my battery charger as it was not working anymore and was told it would be booked in for repairs. I was called 3 days later by Beula to pick up a new charger, no explanation nothing.</p> <p>2. When I used the charger over the weekend and realized it was still not charging the battery, all lights go on not indicating if the battery is full or empty. I went back to Builders Wonderpark yesterday 10 October 2016 and was helped by a guy in the electrical department who tested with me the charger on a new battery as well as my old battery and he went to go get a different brand charger to see what the problem was and I must say he went out of his way to resolve my problem and he understood and saw the problem. Ernest the manager was then called who advised that Motoquip must be called which was done. Roy at Motoquip was unable to assist and gave us Samantha’s numbers as she is the technician but she was in a meeting until 14:00. Just after 14:00 Ernest called and said I must charge the battery again and if the problem persists I should return today.</p> <p>3. I went back today and besides having to call Ernest “The Manager” myself, he tried explaining what was not making sense and I made him aware that what he was saying was not correct as per the manual. He left me there with another guy (chubby and light skinned) who works there, no introduction nothing and he disappeared not ensuring that I’m satisfied and happy. The guy noticed that the charger lights up all the lights and doesn’t indicate the level of the battery. He then wanted me to come back tomorrow after testing the battery on the generator. How do I test a flat battery??</p> <p>4. My issue is why did Ernest as the manager leave me the customer there without ensuring my satisfaction? On the phone he said I should bring it back today and he will book it in and get Samantha to come on Friday to check out the charger. My petrol going up and down to them!!!</p> <p>5. I must say that service to a BLACK GIRL, WHO IS UNDERDRESSED is pathetic, disgusting and very disappointing and I believe my money and the money from a BLACK GIRL, WHO IS WELL DRESSED is the same. SO TREAT US THE SAME</p> <p>I promise never to buy anything from Builders Wonderpark as my experience was both embarrassing and stressful.</p>