1 reviews | Active since Mar 2009
Disgusting
No stars due. I placed online order and paid for "priority delivery" which promised I would receive goods on Thursday 30th January 2020. On Friday I telephoned the call centre on three separate occasions (the first two I was subjected to promotional material before being cut off after about ten minutes). On the third occasion I was assured the issue would be taken up with the Constantiaberg branch who would be in touch. Having heard nothing, on Saturday 1 February I drove through to the branch to be told there was a stock management problem. I was assured that a member of Builders Management would PERSONALLY deliver the merchandise on Sunday Morning 02 Feb. Still no word, but I have been e-mailed a Credit Note. Call Centre cannot explain. Branch uncontactable. DISGUSTED!!
Thank you for taking my call.
I appreciate your feedback and I am sorry you are currently experiencing this with us. This is surely not fair on you as you are waiting for your goods and haven't received feedback regarding this.
I can assure you that I will look into this with the Branch manager so that we can get this resolved for you.
You mentioned that you received a credit note and that it was re-invoiced from the Helderberg store. I will follow up with the management team regarding this matter.
I will contact you as soon as I have feedback.
If you need anything please let me know.
Regards,
Athena
Thank you for taking my call.
I appreciate your feedback and I am sorry you are currently experiencing this with us. This is surely not fair on you as you are waiting for your goods and haven't received feedback regarding this.
I can assure you that I will look into this with the Branch manager so that we can get this resolved for you.
You mentioned that you received a credit note and that it was re-invoiced from the Helderberg store. I will follow up with the management team regarding this matter.
I will contact you as soon as I have feedback.
If you need anything please let me know.
Regards,
Athena