PZ
Pam Z
1 reviews | Active since Nov 2012
13 May 2020, 17:15
Disgusted service by Southgate Builders Express
Today, builders Southgate refused to exchanged the paint I bought from them. I bought almost 5000.00 items and the thing I didn't use and wanted to exchange was refused by Tumi Boitunelo as I don't have a receipt. For goodness sake needed to exchange the damb paint to another colour, not, refund. What kind of service is this. I will be escalating tho to the CEO Llewellyn Walter's and massmart CEO's. Disgusted
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Builders Warehouse's replyOfficial
14 May 2020, 08:17Hi Pam
I'm sorry for the experience you had when visiting the store.
I do understand your concerns however we do require proof of payment when returning an item for a refund or exchange. I will have this matter escalated and we will remain in contact with you.
Kind Regards
Kurt
I'm sorry for the experience you had when visiting the store.
I do understand your concerns however we do require proof of payment when returning an item for a refund or exchange. I will have this matter escalated and we will remain in contact with you.
Kind Regards
Kurt
Builders Warehouse's reply14 May 2020, 08:17
Official
Hi Pam
I'm sorry for the experience you had when visiting the store.
I do understand your concerns however we do require proof of payment when returning an item for a refund or exchange. I will have this matter escalated and we will remain in contact with you.
Kind Regards
Kurt
I'm sorry for the experience you had when visiting the store.
I do understand your concerns however we do require proof of payment when returning an item for a refund or exchange. I will have this matter escalated and we will remain in contact with you.
Kind Regards
Kurt