CP
Carin P
1 reviews | Active since Dec 2012
16 Dec 2018, 11:09
Disgusted service
Went to buy a media unit. Saw the one on display and asked if there is in stock I was informed that they have 2 and the ly will go fetch one. When the guy came he had the wrong on we said we want that one then all of a sudden they dont have it anymore. I checked online and it also said they must have 2. So we asked for a manager as they must have 2. They just said they dont have it. We wanted discount on the display unit then the manager refused to see us. Very poor customer service.
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Builders Warehouse's replyOfficial
16 Dec 2018, 12:08Hi Carin,
Thank you for your feedback.
I'm sorry for the service you've received from our Secunda store. I can assure you that this is certainly not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties to ensure that we put corrective measures in place to better our customer experience.
I will contact you shortly regarding this complaint.
Kind regards,
Athena
Thank you for your feedback.
I'm sorry for the service you've received from our Secunda store. I can assure you that this is certainly not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties to ensure that we put corrective measures in place to better our customer experience.
I will contact you shortly regarding this complaint.
Kind regards,
Athena
Builders Warehouse's reply16 Dec 2018, 12:08
Official
Hi Carin,
Thank you for your feedback.
I'm sorry for the service you've received from our Secunda store. I can assure you that this is certainly not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties to ensure that we put corrective measures in place to better our customer experience.
I will contact you shortly regarding this complaint.
Kind regards,
Athena
Thank you for your feedback.
I'm sorry for the service you've received from our Secunda store. I can assure you that this is certainly not the type of service we want any of our customers to experience.
We will address this matter with the relevant parties to ensure that we put corrective measures in place to better our customer experience.
I will contact you shortly regarding this complaint.
Kind regards,
Athena