Disgusted at the service

I am truly disappointed at the service I received at the builders warehouse store.I've been a loyal & dedicated to builders warehouse for many years & opened an account with them a while ago.On the 24/03/2016 I purchased a few items that amounted to around R1700.Once all my items were scanned I handed over my drivers license & card for payment which was at 11:52am to the teller she than had a issue as it was declined & said she needed to check my balance which I didn't mind as I knew I had about R12000 still to use.<br> The teller disappeared for about 15 minutes & came back saying that the accounts lady isn't there & she trying to get hold of someone. She called the head office who advised that there is nothing wrong on my account & she should try swiping the card again by than 30mins had passed and the manager Chantal walked passed & didn't bother asking what the matter was or tried assisting in any way even though she saw we having a issue. I was than made to stand there until 12:56 being told its my card & there isn't any in stock of cards I eventually got Fed up & felt that the manager & staff were truly unprofessional & not helpful & left the store. The service is pathetic.