Disgusted!

<p>Email Sent 25-01-2017</p> <p>Good Afternoon</p> <p> </p> <p>I purchased a 16kg Telefunken washing machine in December 2015. Before I purchased the machine I called the store in Somerset West to enquire regarding this machine and whether it was worth buying at the time over the LG 14kg machine that was also on special and the sales gentleman advised that there have been no issues reported regarding this machine. This machine has given me endless problems since I purchased it. I contacted the Somerset West store where I had purchased the machine last year in October/November 2016 and was waiting for a call back that I never received. A technician was supposed to come and look at the machine which the follow up call would have sorted however the call never came. The water inlet sprays water out, and now we have picked up that the machine does not drain the water correctly as a result it does not spin. This is not a twin tub yet I need to supervise the machine while it is in use which is an inconvenience and time consuming as it interrupts everything else I do. When inspecting the machine during the past week we even noticed what looks like cable ties from the back of the machine into the unit, not even placed neatly or evenly. It doesn’t even look like it is factory fitted but something done by someone who has no knowledge or experience on the product.</p> <p>The previous Samsung machine I had lasted for 7 years with no issues yet a brand new machine gives me so many hassles.</p> <p>I am disappointed in this product to say the least and actually feel that I no longer want this washing machine with all the effort it requires to work and even then it does not work efficiently or effectively.</p> <p> </p> <p>I look forward to your response in this regard.</p> <p> </p> <p>Kind Regards,</p> <p>Jade Africa</p> <p> </p> <p>The response from Builders Warehouse:</p> <p> </p> <p>Hi Jade,</p> <p> </p> <p>Thank you kindly for taking the time and providing with feedback.</p> <p> </p> <p>I ‘m sorry that the washing machine has been giving you problems.</p> <p> </p> <p>I have escalated your feedback into the branch managers attention.</p> <p> </p> <p>He will investigate and set corrective measures in place.</p> <p> </p> <p>Have a great day further</p> <p> </p> <p>Regards,</p> <p>Xoliswa Mkwananzi</p> <p>Customer Service Agent</p> <p>Tel: 086 ********** ; Fax: 086 ********** </p> ********** www.builders.co.za</p> <p>Division of MASSMART Holdings Limited</p> <p>16 Peltier Drive, Sunninghill, 2157</p> <p>P please consider the environment before printing this email</p> <p> </p> <p>Email received from Builders warehouse on 25-01-2017. Since this email there has been NO CONTACT FROM THE STORE!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I AM UNABLE TO USE THIS WASHING MACHINE DUE TO THE DRAINING ISSUES BUT NEED TO WAIT FOR SOMEONE TO CONTACT ME IN THEIR OWN TIME. I FAIL TO UNDERSTAND HOW THE STORE CANNOT SEE THIS AS AN URGENT MATTER DUE TO THE INCONVENIENCE IT IS NOT TO HAVE A WASHING MACHINE.. </p> <p> </p> <p> </p> <p> </p>