KT
Kat T
1 reviews | Active since Mar 2025
22 Mar 2025, 15:13
Disgraceful online service.
Ordered paint online , that was on special. Phoned after I placed my order to ensure that the pricing was correct and that order was being processed. I was assured that everything was in order and that I could collect. Went to Builders East London the following day and was told that they couldn't find my order. I was told that they would find out why. I sent the proof of payment through to them. Only to be told hours later that my payment had not processed on their side - I then asked if I could come into store and pay for the paint at the online pricing. They then changed the story and said that there had been a system error with pricing and that they would be refunding me in 2-5 working days. From being **** to and now having to wait 5 working days to be refunded for paint (we had hired a painter for the day to complete the work). This is honestly the worst customer service I have ever recieved. Currently on a call with the call centre which has lasted well over half an hour. I will never support builders again.
Helpful (0)
Replies (12)0
Replies (12)
Builders Warehouse's replyOfficial
22 Mar 2025, 15:43Hi Caitlyn,
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
Builders Warehouse's reply22 Mar 2025, 15:43
Official
Hi Caitlyn,
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
KT
Kat T's updateReviewer Update
22 Mar 2025, 15:46I highly doubt it.
After reading all the reviews on here regarding online orders - one thing is very clear- Builders has no interest in customer satisfaction, or rather, customer service.
Refund me my money - you were quick to deduct it from my account but I must now wait 5 working days?!
I also requested the name of the person who assured me my order was processed, only to be told that that your IT department can't find the recording.
Lies after lies.
After reading all the reviews on here regarding online orders - one thing is very clear- Builders has no interest in customer satisfaction, or rather, customer service.
Refund me my money - you were quick to deduct it from my account but I must now wait 5 working days?!
I also requested the name of the person who assured me my order was processed, only to be told that that your IT department can't find the recording.
Lies after lies.
KT
Kat T's update22 Mar 2025, 15:46
Reviewer Update
I highly doubt it.
After reading all the reviews on here regarding online orders - one thing is very clear- Builders has no interest in customer satisfaction, or rather, customer service.
Refund me my money - you were quick to deduct it from my account but I must now wait 5 working days?!
I also requested the name of the person who assured me my order was processed, only to be told that that your IT department can't find the recording.
Lies after lies.
After reading all the reviews on here regarding online orders - one thing is very clear- Builders has no interest in customer satisfaction, or rather, customer service.
Refund me my money - you were quick to deduct it from my account but I must now wait 5 working days?!
I also requested the name of the person who assured me my order was processed, only to be told that that your IT department can't find the recording.
Lies after lies.
Builders Warehouse's replyOfficial
23 Mar 2025, 07:58Hi Caitlyn,
Your order has been processed. There was just an issue with the pricing of the paint. You can click on this link https://www.builders.co.za/returns-refunds?srsltid=AfmBOorHizoJ67IeMzvNA486lw8HWE_5rpK0kqB_BPV9NdSqRtxvvwml and view our refund policy. JF
Your order has been processed. There was just an issue with the pricing of the paint. You can click on this link https://www.builders.co.za/returns-refunds?srsltid=AfmBOorHizoJ67IeMzvNA486lw8HWE_5rpK0kqB_BPV9NdSqRtxvvwml and view our refund policy. JF
Builders Warehouse's reply23 Mar 2025, 07:58
Official
Hi Caitlyn,
Your order has been processed. There was just an issue with the pricing of the paint. You can click on this link https://www.builders.co.za/returns-refunds?srsltid=AfmBOorHizoJ67IeMzvNA486lw8HWE_5rpK0kqB_BPV9NdSqRtxvvwml and view our refund policy. JF
Your order has been processed. There was just an issue with the pricing of the paint. You can click on this link https://www.builders.co.za/returns-refunds?srsltid=AfmBOorHizoJ67IeMzvNA486lw8HWE_5rpK0kqB_BPV9NdSqRtxvvwml and view our refund policy. JF
KT
Kat T's updateReviewer Update
27 Mar 2025, 10:00Still no refund.
No one has been in contact with me regarding banking details.
If I don't receive a refund by Friday , I will be going instore and collecting my refund in cash.
No one has been in contact with me regarding banking details.
If I don't receive a refund by Friday , I will be going instore and collecting my refund in cash.
KT
Kat T's update27 Mar 2025, 10:00
Reviewer Update
Still no refund.
No one has been in contact with me regarding banking details.
If I don't receive a refund by Friday , I will be going instore and collecting my refund in cash.
No one has been in contact with me regarding banking details.
If I don't receive a refund by Friday , I will be going instore and collecting my refund in cash.
KT
Kat T's updateReviewer Update
03 Apr 2025, 11:01Still no refund.
KT
Kat T's update03 Apr 2025, 11:01
Reviewer Update
Still no refund.
Builders Warehouse's replyOfficial
03 Apr 2025, 11:37Our the funds does take 7-14 working day to reflect in your account. If you want it soon you can go to the store and collect it in cash. JF
Builders Warehouse's reply03 Apr 2025, 11:37
Official
Our the funds does take 7-14 working day to reflect in your account. If you want it soon you can go to the store and collect it in cash. JF
KT
Kat T's updateReviewer Update
03 Apr 2025, 12:18Through this experience I've found that your staff are not well trained or well versed in your policies.
I was told I could not collect the cash instore.
I have wasted petrol driving up and down to your store.
I was told I could not collect the cash instore.
I have wasted petrol driving up and down to your store.
KT
Kat T's update03 Apr 2025, 12:18
Reviewer Update
Through this experience I've found that your staff are not well trained or well versed in your policies.
I was told I could not collect the cash instore.
I have wasted petrol driving up and down to your store.
I was told I could not collect the cash instore.
I have wasted petrol driving up and down to your store.
Builders Warehouse's replyOfficial
03 Apr 2025, 12:32Let me have a look into this and check it out. JF
Builders Warehouse's reply03 Apr 2025, 12:32
Official
Let me have a look into this and check it out. JF
KT
Kat T's updateReviewer Update
03 Apr 2025, 12:36I'll go to the store on Saturday and collect cash.
Atleast I have it in writing that I can collect it.
Atleast I have it in writing that I can collect it.
KT
Kat T's update03 Apr 2025, 12:36
Reviewer Update
I'll go to the store on Saturday and collect cash.
Atleast I have it in writing that I can collect it.
Atleast I have it in writing that I can collect it.
Builders Warehouse's replyOfficial
03 Apr 2025, 13:04Let me first have a look into this and I will get back to you. JF
Builders Warehouse's reply03 Apr 2025, 13:04
Official
Let me first have a look into this and I will get back to you. JF
KT
Kat T's updateReviewer Update
05 Apr 2025, 09:27More lies told.
Was just at the store, they can't give me a refund.
My money has been ****** by Builders. It's missing.
My bank statement was looked through. Proof of payment supp****.
Still no refund.
I will be escalating this further.
I've been sent from pillar to post.
And enough is enough now
Was just at the store, they can't give me a refund.
My money has been ****** by Builders. It's missing.
My bank statement was looked through. Proof of payment supp****.
Still no refund.
I will be escalating this further.
I've been sent from pillar to post.
And enough is enough now
KT
Kat T's update05 Apr 2025, 09:27
Reviewer Update
More lies told.
Was just at the store, they can't give me a refund.
My money has been ****** by Builders. It's missing.
My bank statement was looked through. Proof of payment supp****.
Still no refund.
I will be escalating this further.
I've been sent from pillar to post.
And enough is enough now
Was just at the store, they can't give me a refund.
My money has been ****** by Builders. It's missing.
My bank statement was looked through. Proof of payment supp****.
Still no refund.
I will be escalating this further.
I've been sent from pillar to post.
And enough is enough now
Builders Warehouse's replyOfficial
05 Apr 2025, 10:46Hi Caitlyn,
We're sorry for the service you've received.
This is not the type of experience we want you to have as our customer.
We will address this matter and take action accordingly. We will be in touch.
Regards
BB
We're sorry for the service you've received.
This is not the type of experience we want you to have as our customer.
We will address this matter and take action accordingly. We will be in touch.
Regards
BB
Builders Warehouse's reply05 Apr 2025, 10:46
Official
Hi Caitlyn,
We're sorry for the service you've received.
This is not the type of experience we want you to have as our customer.
We will address this matter and take action accordingly. We will be in touch.
Regards
BB
We're sorry for the service you've received.
This is not the type of experience we want you to have as our customer.
We will address this matter and take action accordingly. We will be in touch.
Regards
BB