DISGRACEFUL AMATEUR-LIKE SERVICE

I purchased a Webere braai online on 1 october 2020 only to be told the one in stock was on display at their South Coast branch andwas scratched. I cancelled the order . After much to and froing, I was persuded that if I purchased and paid for a new in the box upgraded braai I would receive a refund of my original payment. I did so. They duly delivered the new Weber 3200 braai with a protective cover, but CHARGED ME TWO DELIVERY CHARGES OF R360 EACH. This is now two weeks later in total and after many emails between myself and Leah Manuel I still have not received the credit on my credit card. I received an email from Edward Fakude of Builders yesterday stating it would take between 10 to 14 days for my credit card to be credited. This is undoubtedly the worst experience I have had with a "reputable" retailer. Furthermore I will now be penalised by my credit card bank due to the delay in reducing my credit card balance. The amount in question is R9589.30 less R670.00 for the cover = R8919.30 PLUS a minimum inconvenience charge of 14.5% (my bank account penalty)R1293.30 = R10212.60.