DISCUSTING CUSTOMER SERVICE

On same date 23rd of December 2024 I had been to Food *****s market at Arbour Crossing in Amanzimtoti to purchase a few items. I then went to Builders Warehouse as I needed to purchase a pool pump. As I walked in it was displayed in the front of the shop stating on a bright orange sale sticker was R2999 you save R400 now R2599 0.75kw 230v 2 pump. I tried to get the assistance of a floor staff but as usual this was a difficult task. Eventually I got assistance and was helped to put the pump in my trolley. When I got to the counter and the cashier rang it up it came to R3000 I told her no that is not the price on the floor. This set the entire ball rolling with nobody knowing what was going on, I told her I am not paying that price I want the price displayed on the promotion board which runs from 3 to 30th of December 2024. Now they were trying to find me on the system as I did not have my Builders card with me. I was involved in a Head on Collision at the beginning of the year and lost my parents, I also have severe injuries so I cant stand for long hence all my cards and items in the car were vandalised. I was getting extremely irritated. Eventually they called a B/M Essa, who should not be employed in his position as he is extremely rude and abrupt to me. He told me he had to now get hold of head office. I asked how long this would take as my food was lying in the sweltering heat and this was time consuming. May I state I have been in Retail all my life and let me tell you if I had an attitude like Essa I would have been fired on the spot but I suppose due to labour laws this is impossible. I told Essa I was going to the car as I couldn't stand any more due to my pain and would be back in 10 minutes once they had sorted the problem out. I then returned to Builders and went directly to the stand took pictures and went to information department. I told Essa to give me Head Office number and email address. He then had the audacity to tell me he needed mine I told him according to the POPI act I had no intention of giving it to him. The money I was about to spend was a lot for me I have been through a ********** year loosing my parents and job and I worked hard to obtain that money to purchase the pump. Essa if he is in the front line needs to go on some serious customer training. I am not even sure that he is of management calibre or where was the manager as this was at 10h43 when I entered Builders. Essa said rudely we have cameras you have not been in the shop for an hour. It was now 11.30. Is this the type of service you give your customers its shocking.

Surely if you have had the special on from the 3rd of December it must be programed on your tills?

I have been to Builders the same branch and had the same treatment, you ask somebody on the floor for something he would say he doesn't know what I'm talking about.

You have to walk the isles to look for help there are no staff around to assist you.

Shocking treatment form a Mass Mart enterprise.

Would like to see if they will reimburse me for my groceries that went off while I waited for *********** staff especially Essa to sort out the problem.

In other words nobody else had purchased that pump and got it at the discounted price.

Really hoping that I will get a response from Builders.