"Disconnect" between Customer service and store

How's this, the Customers service department offers me a Gift Card for the inconvenience caused by a previous horrific experience at Cape Gate Builders Warehouse and then I receive a email from the Branch Manager that they have loaded a 10% discount on my next online purchase ?! Clearly something wrong with this company, just the one bad experience after the other and the customer service department takes on average 3 days to respond to a email, but worst of all now they changing their story first a voucher then now a discount ! Frans Kamffer & Grant Koopman