Disappointing Service Experience at Builders Warehouse Gezina

I am extremely disappointed with the service I received at Builders Warehouse Gezina. After making a purchase, I requested a refund, and the process has been unnecessarily delayed. This has caused major setbacks in my building project, as I now have to source roofing materials elsewhere. Because of this delay, my project is stuck, and I’m at risk of the engineer disapproving the installation when the roof sheets are finally put in. This level of inefficiency and lack of urgency is unacceptable for a store that claims to support building projects. I expected better communication and faster resolution. Unfortunately, this experience has cost me time, money, and peace of mind.