CM
Caesar M

1 reviews | Active since Apr 2023

09 Sept 2024, 12:48

Disappointing Experience with Builders Warehouse 🚫

Disappointing Experience with Builders Warehouse 🚫

I’m extremely frustrated with the service (or lack thereof) from Builders Hardware. Over the past month, I have sent multiple RFQs (Requests for Quotations) via email, but I have not received a single response or any acknowledgment of my inquiries.

Despite following up several times and sending numerous quotations, there has been no feedback or communication whatsoever. This lack of responsiveness and poor customer service is unacceptable and unprofessional, especially when trying to establish a business relationship.

If you're considering Builders Hardware for your needs, be prepared for long waits and a frustrating experience. I sincerely hope they address these issues and improve their customer service. Until then, I’ll be looking elsewhere for a more reliable and responsive supplier.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply09 Sept 2024, 13:28
Official
Hi Caesar, 

I'm sorry for the experience you've had and the service received. 

I can certainly understand your frustrations. 

I will be giving you a call soon for further information on this. 

Kind Regards
KD 
CM
Caesar M's update09 Sept 2024, 14:29
Reviewer Update
Hi KD

Well, isn't this a pleasant surprise! I'm thrilled to hear you're sorry about the "service" I've received—though, to be fair, calling it "service" is a bit generous, isn't it? At this point, I’d be more inclined to believe in unicorns than in the idea that things will improve. But hey, I’m all ears!

Looking forward to your call and eagerly awaiting more of those comforting words. Maybe this time they'll come with a side of actual results?

Talk soon!


Builders Warehouse
Builders Warehouse's reply09 Sept 2024, 15:37
Official
Hi Caesar, 

Thank you for taking my call today. 

Should you require further assistance, please do let me know. 

Kind Regards
KD