1 reviews | Active since May 2018
Disappointed in Your manager and staff
Went to your Secunda branch to get my 3kg gas cylinders refilled. Walked in at 2:13pm -and left the empty store at 2:45pm with nothing in my hand. Your store attendants and the manager himself, some P Malelake or something. Had no care in the world of what was happening to me or what. Nobody apologized or even explained to me what was going on . Why i had to wait for so long. They carried on with their own private conversations about their incentive bonus and etc. They all claimed that Mbali had the key or some other guy called Sbu. I was humiliated to say the least. Such unprofessionalism . I walked out there so angry and it was a joke to them. All they were concerned about is packing up and knocking off. About 5 customers passed me while i stood there like a fool
Thank you for your feedback.
I am really sorry to hear the above, this isn't the kind of experience we want our customers to have. We always strive to treat our customers with courtesy and efficiency when it comes to our service. It definitely concerns us that you haven't received the great service we strive to give.
Allow me to address these concerns to ensure that this never happens again, please note that I will contact you for more information, I assure you that all the above will be addressed.
Thank you for giving us an opportunity to resolve this matter, I look forward to resolving these matters with you.
Regards,
Joshua
Thank you for your feedback.
I am really sorry to hear the above, this isn't the kind of experience we want our customers to have. We always strive to treat our customers with courtesy and efficiency when it comes to our service. It definitely concerns us that you haven't received the great service we strive to give.
Allow me to address these concerns to ensure that this never happens again, please note that I will contact you for more information, I assure you that all the above will be addressed.
Thank you for giving us an opportunity to resolve this matter, I look forward to resolving these matters with you.
Regards,
Joshua
Thank you for your feedback.
I am really sorry to hear the above, this is not the kind of experience we ever want our customers to have. We always strive to give our customers' service that is courtesy and efficient. It does concern us hearing that you haven't received it at our store.
Allow us to address these matters to ensure that this never happens again to you or any of our customers, I can assure you that all of the above will be addressed. Please note that I will contact you shortly as may need more information to address this effectively.
Thank you for giving us an opportunity to help, I look forward to speaking with you.
Regards,
Joshua
Thank you for your feedback.
I am really sorry to hear the above, this is not the kind of experience we ever want our customers to have. We always strive to give our customers' service that is courtesy and efficient. It does concern us hearing that you haven't received it at our store.
Allow us to address these matters to ensure that this never happens again to you or any of our customers, I can assure you that all of the above will be addressed. Please note that I will contact you shortly as may need more information to address this effectively.
Thank you for giving us an opportunity to help, I look forward to speaking with you.
Regards,
Joshua