Disappointed in the level of service I received

<p>After visiting Builders Warehouse Woodlands over the weekend with the intension of purchasing a patio gas heater I was left very disappointed in their service.</p> <p>I had in my possession an advert from Makro of a similar heater and the exact same 9kg gas bottle. Builders heater was R200 more and their gas bottle R90 more. I questioned the sales assistant on the floor about this and he said load everything in the trolley and call the manager once you are at the till and they will match prices.</p> <p>No surprise that there are no managers on duty on the weekend, with the authority to match prices! How convenient as they use this to their advantage! So I was compelled to pay more than I would have liked for the heater. I could still maybe understand that they didn’t price match the heater as it was a different brand, yet the gas bottle was the exact name, size and model. I was forced to go to Game with the same Macro advert and they were more than happy to beat Macro’s price for the gas bottle by R10. I regretted not purchasing the heater at Game as I would have rather given them my business.</p> <p>It’s disappointing that all 3 are Massmart / Wallmart stores yet Builders seriously needs retraining on how to keep their customers happy as I will not be returning to Woodlands in a hurry.</p> <p> </p> <p> </p> <p> </p>