1 reviews | Active since Apr 2012
disappointed in service
<p>We got to builder's warehouse in Walmer yesterday to buy something that requires delivery. Firstly, the was no one to help in the appliance section. Eventually help arrived after a good 5 minutes. We bought what we wanted and we were told delivery will be on the same day. I got a call at about 17:45 telling us thwy couldn't deliver because the delivery guy had too many deliveries to do. The lady who called then said they'll deliver the following day before 10 am. I then asked for the delivery guy ti start with us as we might not be here. It's now 11:54 still no sign of delivery.</p>
Good day Noxolo,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Walmer store. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind regards,
Bronwynne Nel
Good day Noxolo,
Thank you for your feedback.
Allow me to apologize for the poor service experienced at our Walmer store. This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager and the poor work is addressed.
Kind regards,
Bronwynne Nel