Disappointed in Builders responded to my query

<p>I recently purchased an iron from Builders warehouse which I truly regret because I dont think I would have been dealt the same way had I had purchased from another reseller. The iron fell and broke (still unused) and I took it back for an exchange. I was told by one of the management staff that they'd have to contact the supplier and feedback to me at 08:15 this morning, which did not happen until I phoned the store and was advised I'd get feedback once the iron has been assessed by a rep from Kenwood. This is after driving to the store, which is not even close to where I reside. To my surprise the exchange was declined due to "negligence" because the iron fell at my disposal and this is despite the iron still beingg unused. This to me is an indication of the quality of the iron and how one should just stick to a shop that sells electrical appliances and not a hardware store like Builders warehouse. I'm very disappointed.</p>