Hellopeter
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PE
Paul E

1 reviews | Active since Mar 2010

18 Aug 2020, 14:44

Disappointed

I placed an order online and selected a store that showed they had the item stock. My order was in process and it showed the order is complete. When arriving at the store they said they dont have it. They "assumed" that they would get it from another store, so they marked the order as completed. Guess what? The other store does not have item in stock! How do you mark an order as completed if you dont have the item with you? Very annoyed with Builders South Coast Mall

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply18 Aug 2020, 15:12
Official
Hi Paul,

Thanks for your feedback.

I am really sorry to hear the above, not the kind of experience we'd want any of our customers to have. This needs to be addressed with our team, we always strive to give our best and this is very concerning.

Please send me the following to further assist you:

- Your full name
- Email and contact number
- Who you last spoke to in-store

Thanks for making us aware of your concerns, looking forward to your reply.

Regards,
Joshua
PE
Paul E's update20 Aug 2020, 08:54
Reviewer Update
Sorry about the late response. My problem has been resolved and I shall submit a new, positive, review, referring to this one.
Builders Warehouse
Builders Warehouse's reply20 Aug 2020, 09:17
Official
Hi Paul,

Thanks for your feedback.

I'm glad to hear the above ☺ Please feel free to give us a shout if you need anything else.

Hope you have a wonderful week remaining.

Regards,

Joshua