Disappointed about the delivery terms and conditions

Item: Builders Warehouse
Rating: 1
Author: Jennifer M

Last year I bought Jojo tank 2400L at Builders and they delivered it and today when I place an order they add delivery fee. The terms and conditions changes just like that which is so unfair for us customers.

Helpful (0)

Replies (3)

Builders Warehouse's replyOfficial

13 Mar 2026, 14:16

Hi Jennifer,

Thank you for getting in touch with us.

Should the order be over R500 and the delivery address is within a 30km radius of the store, you will get free delivery.

You can click on the link below to view the terms and conditions:

https://www.builders.co.za/website-terms-conditions-occ

Should you need any further help, feel free to message me. JF

Builders Warehouse's reply13 Mar 2026, 14:16

Official

Jennifer M's updateReviewer Update

13 Mar 2026, 14:23

You did deliver so what changed?

Jennifer M's update13 Mar 2026, 14:23

Reviewer Update

You did deliver so what changed?

Builders Warehouse's replyOfficial

13 Mar 2026, 14:45

Thank you for taking my call. JF

Builders Warehouse's reply13 Mar 2026, 14:45

Official

Thank you for taking my call. JF