Disappointed

I must say that historically I have always had great service from Builders but unfortunately cannot say the same for my recent experience.

My Zodiac pool cleaner which is still under warranty is playing up and needed to be fixed. I dropped it off at the Platinum Drive branch and collected a few days later. The product is still not working properly so I had to go back to the store.

I gave the store all the information pertaining to the product as well as Zodiac’s Upliftment form indicating that they had attached the proof of payment.

Trying to get the situation with Walter and Ntombizandile resolved at the store has become a nightmare as they never respond to emails or phone calls. If this is how Builders now does business it might be time to reassess.

Could Head Office kindly get involved.