JR
Jon R

1 reviews | Active since Dec 2022

15 Sept 2025, 08:20

Disappointed

I'm disappointed at the pricing system in-store, labels are literally upside down and in front of the wrong items. The time it takes to get the right pricing for the items I want to purchase is very frustrating. I ask at the front for assistance and all they say is that it's the merchandisers ? But still nothing gets done and staff too busy congregating at front of store chatting up a storm. Fix it , do your jobs and you will have happy customers aswell as repeat customers.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply15 Sept 2025, 08:26
Official
Hi Jon,

Thank you for bringing this to our attention.

I'm sorry for the service you've received.

Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
Could you please confirm which Builders store you visited?

We'll have this looked into. 

Kind regards,
AO